These terms constitute a
legal document ("the Agreement"), which sets out the rights and obligations
of you as a purchaser ("you"), and those of Ace Cameras ("Ace Cameras",
"we" or "us"), in relation to the services and products offered
by us through this site. By registering for Ace Cameras services, you agree to the
terms of this Agreement, and you re-affirm that agreement every time you use any
of our services.
2
Placing an order
2.1
A notice will be displayed
on your web browser before you submit an order with Ace Cameras. This contains important
information such as a description, price and delivery charges of the good or services
ordered. Ace Cameras suggests that you print off a hard copy of the notice or save
a copy to your hard drive for your own records.
2.2
Goods supplied to you by
Ace Cameras will correspond with their prices and description (subject to E &
OE). If at any time this is not the case Ace Cameras will give you the right to
reject the goods within a reasonable time period for a full refund.
2.3
In the unlikely event that
an incorrect price is shown on our website. Ace Cameras reserves the right to abstain
from fulfilling the order at that price. You will of course be notified, and at
which point you will be informed of the correct price, and given the choice to proceed
with the order.
2.4
All new stock items include VAT at the current rate.
3
Right to Cancel
3.1
You have the right to cancel
any order within 7 working days. The 7 working days will start the day after receipt
of the goods.
3.2
The cancellation notice
should be sent by e-mail to Ace Cameras at despatch@acecameras.co.uk and must state
your name, a description of the goods or services concerned and the order number.
3.3
Where Ace Cameras have supplied
goods to you, you must take reasonable care of the goods in your possession pending
their return to Ace Cameras. Ace Cameras will only accept the returned goods in
their original packaging and which do not exhibit signs of wear or tear. Any use
of the delivered goods beyond that necessary to inspect the goods on delivery will
invalidate your right to cancel the order.
3.4
Where Ace Cameras have supplied
goods to you, these goods must be returned to Ace Cameras, 16 Green Street, Bath, BA1 2JZ or be available for collection by Ace Cameras. The cost of returning
goods is non-refundable, and where Ace Cameras collects goods the direct cost of
such will be deducted from the refund.
3.5
Once notice of your cancellation
has been received and we are in possession of the returned goods, Ace Cameras will
make a refund of the order price to your debit or credit card used to purchase the
goods. This will be done within 30 days of the date of cancellation.
4
Content
4.1
Ace Cameras shall not be
liable to any person for any loss or damage, which may arise from the use of any
of the information contained in any of the materials on this site.
4.2
Certain links in this site
will lead to sites, which are not under the control of Ace Cameras. When you activate
any of these you will leave the Ace Cameras site and Ace Cameras has no control
over and will accept no responsibility or liability for the material on any site,
which is not under the control of Ace Cameras.
5
Limitation of Liability
5.1
Nothing in this Agreement
shall affect the statutory rights of any consumer or exclude or restrict any liability
for death or personal injury arising from the negligence or fraud of Ace Cameras.
5.2
You agree that Ace Cameras
shall not be liable either in contract, tort, negligence, statutory duty or otherwise,
for any direct loss or damage (including loss or damage which is reasonably foreseeable
or occurs naturally in the course of things) resulting from any acts, omissions,
failures or delays occurring on or in relation to those parts of the Internet not
under Ace Cameras direct control including, without limitation, damage for loss
of business, loss of sales, non payment of sums due, loss of profits, business interruption,
loss of reputation, loss of business information, or any other pecuniary loss (even
where Ace Cameras has been advised of the possibility of such loss or damage).
5.3
The only liabilities that
Ace Cameras can exclude are those arising from the following.
In cases where losses were not foreseeable to both parties when the contract was
formed.
Where losses were not caused by any breach on the part of Ace Cameras.
For any business losses, and/or losses to non-consumers.
6
Delivery
6.1
Orders received by 2:30pm
are normally dispatched the same day for delivery within two working days. If Ace
Cameras have not got stock of your order you will be notified with an expected delivery
date, if this date is not acceptable to you, you have the option to cancel your
order. For a complete explanation of delivery charges please see our shipping page.
7
Complaints Handling Procedure
7.1
In the unlikely event that
you have any complaints as to our service or any of the goods and services supplied
to you from our site, please contact us by either:
e-mail: sales@acecameras.co.uk
Phone: 01225 466975
Fax: 01225 469761
or write to:
Ace Cameras, 16 Green Street, Bath, BA1 2JZ
All complaints are taken seriously and will be investigated as soon as they are
brought to our notice. We will endeavour to rectify any problems as soon as possible.
8
Copyrights
8.1
All designs, text, graphics
and their selection and arrangement on this site are the copyright of Ace Cameras
or its content providers. As a visitor to the Ace Cameras site you are licensed
to copy electronically or to print portions of this site for your own personal,
non-commercial use. Any other use of materials on this site without Ace Cameras
prior written consent is strictly prohibited.
9
Matters beyond our Reasonable
Control
9.1
Ace Cameras shall not be
held liable for any breach of this Agreement caused by circumstances out of its
control including, but not limited to, Acts of God, fire, lightening, flood, or
extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether
or not involving our employees), acts or omissions of Internet services providers
or acts of local or central Government or other competent authorities.
10
Language
10.1
In the event of conflict
or inconsistency between the terms of the English language version of this Agreement
and any translation provided by us, the English language version shall prevail.
11
Ace Cameras Privacy Policy
11.1
Due to the ordering process
certain information given by you at the time of ordering is collected lawfully and
in accordance with the Data Protection Act 1998, solely by Ace Cameras. Ace Cameras
does not disclose any customer information to any third parties. The information
is used only for the purpose of processing your request and to communicate with
you on any matters relating to the provision of the service in general. Information
and statistics may also be used for the purpose of monitoring site usage. These
statistics will not include any information that can be used to identify any individual.
11.2
Cookies are used on this shopping site, but only to operate & remember the contents of your shopping basket. The site cannot operate without these cookies & they are deleted automatically once you leave the site. We also use Google Analytics, which uses a cookie, but this does not identify individuals or provide us or Google with personal details. The Analytics data is used only for monitoring site usage & this information is not shared with anyone.
11.3
Ace Cameras does not participate in any targetted advertising programs. We do not use any cookies which can be used to track you or allow either ourselves or third-parties to serve adverts based on what you have looked at on this site.
11.4
If you have any concerns or questions regarding the privacy of this site please e-mail digital@acecameras.co.uk
12
Site Security
12.1
The checkout section of
the Ace Cameras site is held on a secure server using a verified SSL (secure socket
layer) system for transferring data. If you click on the small padlock symbol at
the bottom of you browsers screen you will be taken to this sites security certificate.
If you have any concerns regarding the security of this site please e-mail digital@acecameras.co.uk
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Ace Cameras is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new camera from us we would accept their old camera and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
NB. On receipt of your returned old camera we will refund the delivery charge to you.
In accordance with the Waste Batteries & Accumulators Regulations which came into effect in February 2010, we now offer a portable battery recycling service.
You can bring any portable batteries such as AA's, camera & laptop batteries to either of our branches & simply hand them over to any member of staff.
Please note we only accept portable batteries for recycling, not industrial or automotive ones. You do not need to buy anything in order to use the recycling service.
You can also recycle batteries anywhere you see the symbol on the right including many supermarkets. Please visit Recycle Now for more information.
